Advanced Course in Knowledge Management

Event factfile

Date of event: 14 October 2020
Event ends: 15 October 2020
Start time: 09:30
End time: 17:00
Price: Early Bird (Until 31st August) : £950 + VAT. Standard Delegate Rate: £1,250 + VAT
Advanced Course in Knowledge Management

This two day course will be presented by the Henley Forum on Wed 14th and Thur 15th October 2020.

“Outstanding – this is what we pay our membership fee for”

“Practical application of the theories – the variety of examples – realisation ‘not a one size fits all’ solution”

“Practical advice, tools and techniques, networking, real life stories

Effective knowledge management improves individual and organisational performance by creating channels for knowledge to flow across organisational boundaries. Benefits include:

  • building the capacity for joined up thinking to improve decision-making and innovation
  • creating organisational agility and resilience in a changing world by building the capacity to respond to early signals
  • preventing the loss of value and opportunity when lessons aren’t learnt or valuable knowledge isn’t available to those who need it.

Click here for Registration Form.

Why attend

  • Develop your capacity to design and implement more effective KM initiatives and strategic programmes in your organisation.
  • Be better able to select, adapt and use KM techniques for your organisation.
  • Experience a number of new KM tools and techniques.
  • Build a shared language with your colleagues about core KM principles, so you can progress faster, be more innovative, learn more effectively and engage better with the business.

Who it is for

Those who are responsible for identifying, designing and/or implementing initiatives that will improve the knowledge and organisational learning processes and practices of the organisation.

  • New and experienced knowledge managers
  • Knowledge advocates / community leads with substantial KM / OL responsibilities within their role.
  • HR/OD practitioners with an interest in developing their awareness and capability in KM.

What we’ll cover on the course

By the end of the course, participants will improve their ability to critically evaluate suitable tools, processes, technologies, leadership and behavioural change approaches to develop their organisation’s knowledge and learning capability.

Insights from Forum research projects undertaken over the past 17 years with public and private sector organisations will be referenced within the course.


Day 1 Concepts, frameworks, experience, learning and capture Day 2 Communities, innovation, culture, engagement and implementation
- Core knowledge and organisational learning concepts - Designing and sustaining communities of practice
- Closing the learning loop - how to ensure that lessons are actually learned. Techniques for learning before, during and after - Developing a knowledge culture. Diagnosing the seven deadly syndromes. The role of leaders in shaping culture.
- Team-based experiential exercise to practice learning and knowledge capture techniques - Options for implementation and engagement, incorporating the 'elevator speech' exercise.
- Knowledge capture and structure, corporate assets and individual knowledge retention - Understanding and bench marking knowledge-enabled innovation.
- Understanding the new KM ISO 30401 standard, and how to use it as a framework to support implementation

Everyone attending the course will be encouraged to apply what they have learned to a project happening in their workplace. These can be individual projects, or activities coordinated with other attendees from your organisation.

  • Chris Collison

    Chris is a bestselling business author, consultant and has been a regular contributor to the Henley Forum since its inception. Following careers in BP and Centrica, he has worked as a consultant in KM and organisational learning for 14 years, serving over 140 different organisations. He has taught programmes at several international business schools, and numerous government departments. He is a regular presenter at conferences and his books are used around the world on academic programmes and in industry. His latest book, ‘The KM Cookbook’ will be published in June 2019.

Getting There

Henley Business School, Greenlands Campus

Henley-on-Thames,
Oxfordshire,

RG9 3AU