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IRC Seminar, presented by Dr Will Venters: "Service Integration: The changing practices of IT service provision in the Cloud era"

Digital technology mtime20191009103403
Event information
Date 17 November 2021
Time 13:00-14:00 GMT
Price Free
Venue Online
Event types:
Webinars Seminars


Until recently, organisational IT service provision was dominated either by internal software development practices centred on the production of applications using software development tools and techniques or by systems integration practices centred on configuring third-party software applications and computer hardware. We offer evidence that the advent of cloud computing has led to a third form of IT service provision that we term service integration, which occurs as cloud computing-based services are integrated to create new forms of information systems. We analyse the changing relationship between IT, organisations, and digital ecosystems that is associated with cloud service integration, using a narrative lens combining relational, performative, and temporal facets. Drawing on a longitudinal study of the transformation of IT services in a UK council, we highlight the reciprocal and continuous narrative and technical configuration work that was needed in first legitimising, and then in binding together, various cloud services to meet changing local needs. We explore key characteristics of this process to gain insight on emerging IS practices in the cloud era. We develop the implications of this insight, proposing several ways in which reconfiguration of IT service provision in organizations is associated with changes in organisational IS practices and suggest what this may mean for IS research.

Based on work undertaken in conjunction with Matthew Jones (University of Cambridge) and Mark Thompson (University of Exeter)

Venters Will


Dr Will Venters is an Assistant Professor in Information Systems and Digital Innovation within the Department of Management at the London School of Economics and Political Science (LSE). His research interests include Cloud Computing, Digital Platforms, and Agile innovation approaches. He has a first-class degree in computer science and a PhD in information systems. His research work has been published in major refereed journals including MIS Quarterly, Journal of Information Technology, the Journal of Management Studies, and the Information Systems Journal. He speaks regularly at practitioner conferences on various digital business issues, particularly around Digital Ecosystems, Digital Innovation and Cloud Computing; has briefed European government policy makers and various company executives; and undertakes wide ranging consultancy in IT strategy and Digital transformation. He co-authored the Palgrave book “Moving to the Cloud Corporation” and is the author of a blog on digital technology and is an associate editor of the Journal Information Technology and People.