Online Masterclass - Oh S*%t It's Feedback

Event factfile

Date of event: 8 September 2020
Event ends: 8 September 2020
Start time: 10:00
End time: 12:00
Price: Exclusive to members of The Henley Partnership *Up to 3 Places*
Online Masterclass - Oh S*%t It's Feedback

#Covid-19 update: This event will now be a live online masterclass, with details provided below. Delegate numbers will be similar to a face-to-face event, enabling participants to have interaction with the speaker and work with other delegates (for example via group work and online polls).

A fully completed and authorised nomination form is required for this event. Those who have previously registered need take no action (other than completing any pre-work). All participants will be sent joining instructions explaining how to access the event online.


Positive feedback is often missing in our busy world. The power of appreciation and a regular, well-timed ‘keep going’ is critical for sustainable high performance, but there’s nuance in doing appreciative feedback well, for different people.

On the flip-side of that, nothing knots our stomachs quicker than the thought of giving tough feedback. We delay and worry about it for far too long. But feedback, done well, is very powerful. It’s an art that can be learned and which improves with practice. In this session, we will take you through the practical steps on how to have that conversation you are dreading and make it a powerful intervention.

Jane Sparrow and Owen Cook will guide you through the journey.

Key words

The primary theme is LEADERSHIP and the secondary theme is ENGAGEMENT.

It is relevant to the development of Feedback, PDR, Appraisals, Performance, Leadership.

THP, The Henley Partnership.

Jane Sparrow

Jane Sparrow

Jane is passionate about enabling others to perform at their best to achieve both organisational and personal goals, and has worked with businesses across the world, including Dyson, Sony, UKTV, Lane Crawford, Clinisupplies and Sky, to create high-performance cultures.

Author of The Culture Builders: Leadership Strategies for Employee Performance and Bank of Me: How to Invest in Yourself and Others to Build Great Cultures, Jane is also an expert facilitator, performance coach, speaker and global media commentator.

Owen Cook

Pa050215 Copy Owen Cook

Owen has been working in development and culture change for over a decade. He joined The Culture Builders following several years working as a managing partner of a Scottish charity and social enterprise. During that time he created and led programmes that helped local and national government, services and businesses to collaborate with their users, customers and stakeholders, creating innovative change, growing engagement and developing new leaders.

In his work with The Culture Builders, he supports individuals, teams and organisations to live their values and perform to their potential. He draws in learning from high-performance business and sport, making it transferable to any context. He loves working with and helping people to grow, using a warm, friendly approach.

*Per member organisation. “Up to” indicates the maximum number per member organisation, it is not an allocation of places. All places are subject to availability at the time of nomination. Nomination Forms are dealt with on a first come first served basis and a place cannot be booked or held without a fully completed and approved Nomination Form.

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Contact Us

For more information please contact The Henley Partnership Team by email at .