The Henley Partnership – Achieving Excellence in Customer Management

Event factfile

Date of event: 23 September 2014
Event ends: 23 September 2014
Price: Exclusive to Henley Partnership Corporate Members
The Henley Partnership – Achieving Excellence in Customer Management

The Importance of Engaging your People - Delivering the ‘perfect’ customer experience is not something that can be achieved overnight. Organisations and their staff learn how to do it over time.

 

Delivering the ‘perfect’ customer experience is not something that can be achieved overnight. Organisations and their staff learn how to do it over time. It takes commitment, resources, competencies and, above all, a vision of what the company wants to achieve and how the company wants to be perceived by its customers and stakeholders. Customer experience is increasingly becoming a number one priority for CEOs and is often at the top of many board agendas. However, not all customer experience initiatives are successful and many companies
are still struggling with effective implementation. This event addresses what it takes to create compelling customer experiences from a ‘people’ perspective. Specifically it will look at how engaging people within the organisation can provide a customer-centric culture and climate that provides real competitive advantage. Specifically it will look at how engaging people within the organisation can provide a customer-centric culture and climate that provides real competitive advantage.

Exclusive to Henley Partnership Corporate Members - join us 

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Contact Us

For more information please contact Mark Swain by email at hp@henley.ac.uk or by phone on +44 (0) 1491 418 855.

Getting There

Greenlands Campus

Henley Business School,
Greenlands,
Henley-on-Thames
Oxfordshire
RG9 3AU