Dr Yin Leng Tan

Lecturer in Business Informatics

Dr Yin Leng Tan

Dr Yin Leng Tan

Programme Area Director for Informatics MSc Programmes
Programme Director for MSc Information Management & Digital Business
Examinations Officer for Informatics MSc Programmes
Business Informatics, Systems and Accounting
By area: Digital and Service Innovation, Digital Business and Platform Ecosystems, Business Intelligence
By industry: Services, consulting, and technology and knowledge intensive sector
G23, HBS, Whiteknights campus
+44 (0) 118 378 4032
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Yin-Leng Tan (BBA, MSc, PhD, FBCS, FHEA) joined the Henley Business School as Lecturer in Business Informatics in 2011. She received a PhD in Informatics from University of Manchester in 2010. Previously, she held a Lectureship in Business Software Development at School of Engineering, University of Greenwich, and a Teaching Fellowship for the BSc Information Technology Management for Business (ITMB) at Manchester Business School. She was also a Research Associate for the School of Informatics at the University of Manchester between 2001 and 2005.

Yin Leng has taught courses on E-business Innovation and Evolution, Business Application Design and Development, People and Organisation, and Integrative Team Project at Undergraduate levels and also Information Systems and Internet Strategy in MBA levels. Currently, she convenes and teaches three MSc taught modules - Business Domain and Requirements Analysis, Business Intelligence and Data Mining, and Digital Innovation.

Her research areas are in service science and service innovation, digital business and platform ecosystems. She is particular interested in the emerging service science concepts and its application in the information service systems design. Yin Leng was actively involved in the SSMEnetUK (www.ssmenetuk.org) in organising and co-ordinating network activities and events between 2008 and 2013. With colleagues at Manchester Business School, she has co-edited “Case studies in service innovation,” published by Springer, and of the proceedings of various conferences in this area.

Programme Delivery

Programme Director for MSc Information Management and Digital Business

Module convenor:

  • Digital Innovation
  • Business Intelligence and Data Mining
  • Business Domain and Requirements Analysis

Other courses taught:

  • MBA Strategic Information Management

External Sevices

External Examiner, School of Computer Science, University of Manchester, UK

External Examiner, Business School, University of Bedfordshire, UK

Project Supervisor/Consultant, Global MBA, Alliance Manchester Business School, University of Manchester, UK

Research Supervision

Dr Debra Paul, Defining the Role of the Business Analyst: The Business Analysis Service Framework. (Awarded in 2018)

Dr Buddhi Pathak, An Investigation into Factors Affecting Value Co-creation between Businesses (Awarded in 2019)


Peer-Reviewed Journals

Tan, Y. L., Nakata, K., and Paul, D. (2018). Aligning IS Master’s Programs with Industry. Journal of Information Systems Education, Vol. 29, No. 3, pp. 169-182. http://jise.org/Volume29/n3/JISEv29n3p169.html

Tan, Y. L. and Macaulay, L. (2011). The Impact of Group Intelligence Software on Enquiry Based Learning. International Journal of Learning Technology, Vol. 6, No. 1, pp. 84-102.

Tan, Y. L. and Macaulay, L. (2007) Adoption of ICT among Small Business: Vision versus Reality, International Journal of Electronic Business, Vol. 5, No. 2, pp. 188-203.

Peer-reviewed Conferences/Workshops

Tan, Y. L., Nakata, K., and Paul, D. (2016). Aligning IS Programs with Industry: Linking Business Analysis Curricula with the Professional Body. Proceeding of 22nd Americas Conference on Information Systems, August 11-14, San Diego, USA.

Pathak, B. and Tan, Y. L. (2016). Value Co-creation with Customers: What Affects the Effective Outcome? In Proceeding of 7th International Conference on Applied Human Factors and Ergonomics (AHFE 2016), July 27-31, Florida, USA.

Paul. D. and Tan, Y. L. (2015). An Investigation of the Role of Business Analysts in IS Development. Proceedings of 23rd European Conference on Information Systems. May 26-29, Munich, Germany.

Tan, Y. L., Nair, R., and Macaulay, L. (2013). Collaboration Model for SSMEnetUK: A Service Science Perspective. Proceedings of 19th Americas Conference on Information Systems (AMCIS 2013). August 15-7, Chicago, USA.

Tan, Y. L. and Macaulay, L. (2011). Factors Affecting Regional SMEs Progression to Digital Business Ecosystems. Proceedings of 17th Americas Conference on Information Systems, August 4-7, Detroit, USA.

Tan, Y. L. and Macaulay, L. (2010) Enhancing Collaborative Learning through Group Intelligence Software, Communications in Computer and Information Science (CCIS), Springer, Heidelberg, ISBN 978-3-642-16317-3, Vol. 111, pp. 453-459. https://link.springer.com/chapter/10.1007%2F978-3-642-16318-0_57– presented at World Summit on the Knowledge Society, Athens, Greece. 24-26 September.

Tan, Y. L., Macaulay, L., and Scheurer, M. (2006). Adoption of ICTs among Small Business: Vision versus Reality. In Proceeding of European and Mediterranean Conference on Information Systems (EMCIS) 2006, July 6-7, Alicante, Spain.

Tan, Y. L. and Macaulay, L. (2006). E-marketplace: A Generic E-catalogue Framework for SMEs. In 17th International Information Resources Management Association (IRMA) Conference, May 21-24, Washington, D.C., USA.

Other non-proceeding conference/papers presentation:

Macaulay, L. and Tan, Y. L. (2008). Team Work in E-leaning Environment. Group Systems Expediting Innovation 2008, Colorado, USA. An award was presented to us for supporting and expediting group innovation in relation to university curricula at the conference.

Tan, Y. L. (2007). Team work support by Group Systems, 10th International Association of Facilitators (IAF), Asia Conference, Malaysia.

Books /Book Chapters

Theodoulidis, B., Tan, Y. L., and Macaulay, L. (eds) (2012). Case Studies in Service Innovation CSSI’12, Workshop Proceedings from 24th International Conference on Advanced Information Systems Engineering (CAiSE’12), Gdańsk, Poland. 26 June 2012. ISBN 978-0-9565994-2-1 (printed version), 978-0-9565994-3-8 (electronic version).

Macaulay, L., Miles, I., Wilby, J., Tan, Y. L., Zhao, L., and Theodoulidis, B. (eds) (2012). Case Studies in Service Innovation, Springer Book Series in Service Science: Research and Innovations in the Service Economy. https://www.springer.com/gb/bo...

Macaulay, L., Keeling, K., Keeling, D., Mitchell, C., and Tan, Y. L. (2011). Using Virtual World Technology to Deliver Educational Services. In Case Studies in Service Innovation, ed. Macaulay, L.A., Miles, I., Wilby, J., Tan, Y. L., Zhao, L., and Theodoulidis, B. New York: Springer Science+Business Media.

Macaulay, L., Miles, I., Wilby, J., Tan, Y. L., Theodoulidis, B. and Zhao, L. (eds) (2010). Case Studies in Service Innovation. Centre for Service Research, Manchester Business School, ISBN 987-0-9565994-1.

Macaulay, L., Tan, Y. L. and Chow, R. (2008). Group Intelligence, Creativity and Learning. In CEEBL (Centre of Enquiry Based Learning), University of Manchester.

Tan, Y. L. and Macaulay, L. (2009). Small Business Collaboration thorough Electronic Marketplace. In Lee, I (ed.) Electronic Business: Concepts, Methodologies, Tools, and Applications, pp.992-1001, 2009.

Tan, Y. L. and Macaulay, L. (2008). Small Business Collaboration through Electronic Marketplace. In Kock, N. (ed.) Encyclopaedia of E-collaboration, pp. 569-576.