HCCM Membership Programme Events

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HCCM 14th Annual Conference:
Creating Meaningful Customer Experiences in a Changing Landscape

Date of event: 24 October 2019

Hccm Conf 24 Oct19

Start time: 08:30
End time: 17:30

Price: Standard rate - £275
Two attendees - £450
Members Rate (extra places) - £150
all prices excl. VAT

Book your Tickets | View the Agenda

This year’s conference discusses the insight, best practice and organisational culture required to create meaningful customer experiences in a turbulent political and economic landscape.

We’ve put together a rounded agenda consisting of leading academic and industry speakers, complemented by business leaders from some of the foremost practitioner companies in the world of customer experience. Our speakers include:-

  • Gary Booker, Chief Marketing, Innovation & Strategy Officer at Rentokil;
  • Martin Dodd, CEO at Huntswood (formerly with Lloyds Banking);
  • Jeremy Eustace, Director SAAS Customer Success (Cloud Applications) at Oracle;
  • Mark Hamson, MD Corporate & Consumer at Simplyhealth;
  • Clive Humby, Chief Data Scientist at Starcount;
  • Krista Korelin, Director of Digital Services, Digital Sales & Retail Banking Development at OP Financial Group;
  • Joe Marshall, Head of Customer Experience at Ipsos MORI;

and of course Professor Moira Clark, Director of the Henley Centre for Customer Management.

Click here for agenda, speaker profiles and further details

Register for this event


Recent Activities

Moira Clark Insight 308 176

Guest blog: Make it Easy to be a Customer - the key to good customer experience
Hosted by Huntswood

Gaining, holding onto and increasing the lifetime value of customers is key to the success of any growing business, but there’s certainly no ‘one-size-fits-all’ solution for achieving this.”

Professor Moira Clark discuss the importance of making customer interaction with companies as easy as possible, and how this leads to increased engagement and value creation when done the right way.

Read more…


Important Dates for your Diary

Membership Programme 2019-20

Full information available on our Members’ Site

Event Details
26.09.19 Workshop 1
Inaugural workshop of the 2019-20 programme, where members direct the research agenda for the year
24.10.19 HCCM Annual Conference
The Henley Centre for Customer Management 14th Annual Customer Management Conference
28.11.19 Workshop 2 - visit to Co-op Headquarters in Manchester
Members' Visit - an exciting chance for members to see Customer Experience best practice in action at the Co-op
27.02.20 Workshop 3
A best-practice workshop with presentations from HCCM and guests, and a chance for members to discuss the topics raised throughout the year's programme
28.05.20 Workshop 4
Final workshop of the year, discussing research reports based on the member-led HCCM research agenda
03.07.20 Regatta Conference
A highlight of the HCCM Membership calendar - featuring guest speakers from across industry, and an chance for members to network whilst enjoying the Henley Regatta

Contact us

For more information, please contact:

Daniel Bateman
Dept. Administrator (Client Relations)
Email: d.bateman@henley.ac.uk
Tel: +44 (0)7970 929880

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