HCCM Membership Programme Events

Dates for your Diary

The Henley Centre for Customer Management

Membership Programme 2019-20

Event Details
26.09.19 Workshop 1
Inaugural workshop of the 2019-20 programme, where members direct the research agenda for the year
30.09.19 Workshop 2
Catch-up workshop designed to bring new members up to speed and to act as a refresher for returning delegates
24.10.19 HCCM Annual Conference
The Henley Centre for Customer Management 14th Annual Customer Management Conference
28.11.19 Workshop 3
Members' Visit - a chance for members to see Customer Experience best practice in action at one of our member organisation's offices
27.02.20 Workshop 4
A best-practice workshop with presentations from HCCM and guests, and a chance for members to discuss the topics raised throughout the year's programme
28.05.20 Workshop 5
Final workshop of the year, discussing research reports based on the member-led HCCM research agenda
03.07.20 Regatta Conference
A highlight of the HCCM Membership calendar - featuring guest speakers from across industry, and an chance for members to network whilst enjoying the Henley Regatta

Membership Programme 2018-19

Event Details
20.09.18 Workshop 1
Inaugural workshop of the 2018-19 programme, where members direct the research agenda for the year
23.10.18 HCCM Annual Conference
The Henley Centre for Customer Management 13th Annual Customer Management Conference - ‘Transforming the Customer Experience’
26.11.18 Workshop 2
Members' Visit to Huntswood Head Offices, Reading - a chance for members to see Customer Experience best practice in action
29.11.18 Workshop 3
Catch-up workshop designed to bring new members up to speed and to act as a refresher for returning delegates
21.02.19 Workshop 4
Members' Visit to 3M Customer Innovation Centre, Bracknell - an excellent opportunity to see 3M's customer focus in action
16.05.19 Workshop 5
Final workshop of the year, discussing research reports based on the member-led HCCM research agenda
05.07.19 Regatta Conference
A highlight of the HCCM Membership calendar - featuring guest speakers from across industry, and an chance for members to network whilst enjoying the Henley Regatta

Contact us

For more information, please contact:

Daniel Bateman - Client Relationship Executive
Email: d.bateman@henley.ac.uk
Tel: +44 (0)7970 929880

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