HCCM Membership Programme Events

News & Events

Important Dates for your Diary

Membership Programme 2019-20

Event Details
26.09.19 Workshop 1
Inaugural workshop of the 2019-20 programme, where members direct the research agenda for the year
24.10.19 HCCM Annual Conference
The Henley Centre for Customer Management 14th Annual Customer Management Conference
28.11.19 Workshop 2 - visit to Co-op Headquarters in Manchester
Members' Visit - an exciting chance for members to see Customer Experience best practice in action at the Co-op
27.02.20 Workshop 3
A best-practice workshop with presentations from HCCM and guests, and a chance for members to discuss the topics raised throughout the year's programme
28.05.20 Workshop 4
Final workshop of the year, discussing research reports based on the member-led HCCM research agenda
03.07.20 Regatta Conference
A highlight of the HCCM Membership calendar - featuring guest speakers from across industry, and an chance for members to network whilst enjoying the Henley Regatta

Full information available on our Members’ Site

Recent HCCM Activities

  • Knowing How to Sell to the Over-65s - Prof Moira Clark, Raconteur

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  • Webinar: Complaints Outlook 2019 (Professor Moira Clark)

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  • ​Guest blog: Make it Easy to be a Customer - the key to good customer experience

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  • Breaking my Online Spending Addiction - Professor Susan Rose, Daily Star

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  • Professor Moira Clark Presents UK Complaints Handling Awards '19

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  • Retail and the High Street - Professor Susan Rose, BBC South

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  • Shops Rating Customers with Loyalty Scores - Professor Moira Clark, Daily Telegraph

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Contact us

For more information, please contact:

Daniel Bateman
Dept. Administrator (Client Relations)
Email: d.bateman@henley.ac.uk
Tel: +44 (0)7970 929880

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