Henley Forum - Johnny Jensen

Johnny Jensen, Head of Contract Management, Nordea Bank AB

Session title: Technostress

Johnny and Prof Jane Mckenzie will share an interim report on this Henley Forum research project. Work stress has long been seen as a factor undermining organisational productivity and increasing corporate health costs. Increasingly organisations are becoming concerned about the impact of Technostress; the specific stress arising from the increasingly pervasive demands of mobile technology usage. Most ideas about user impact are anecdotal. There has been little serious investigation about how people perceive it is affecting their performance at work. Maintaining managerial performance is critical to organisational success, yet the role of managers in modern corporate life is already stressful. Additional stress arising from the continuous demands of mobile technology inevitably adds this, particularly when many managers can now be reached anywhere, anytime and often feel obliged to be constantly connected. In addition, they experience information overload as they try to use technology to multitask, and are constantly disrupted by multiple connected devices. For some, the myriad of technology may sometimes feel almost malicious, creating insecurities about their own capabilities and fear of losing their jobs to professionals with a better understanding of the new mobile technology. All these factors add to the tension and stress, divert managerial focus and energy away from performance, which in turn reduces quality, innovation, and overall productivity. The purpose of this research is to identify some of the characteristics of mobile technology that create technostress and understand whether it is impacting individual manager’s performance.

Johnny is Head of Contract Management, Nordea Bank AB and has more than 30 years of management experience from different positions in various industries e.g. Pharmaceuticals, IT and Finance. Currently, he is the manager of Contract Management in Nordea Bank AB, which is the largest financial services group in Northern Europe. He has an MSc in Natural Science, a BSc in Computer Science and an MBA from Henley Business School. This has later been supplemented by years of psychology training.