Henley Forum Technostress project 2016

Technostress project 2016 Project Summary


Work-related stress has long been seen as a factor undermining organisational productivity and increasing corporate health costs. Increasingly organisations are becoming concerned about the impact of technostress, the specific stress arising from the increasingly pervasive use of mobile technology. Much knowledge about user impact is anecdotal, with only limited research about the effects on performance at work. The purpose of this research is to identify some of the characteristics of mobile technology that create technostress and explore whether these are impacting the individual manager’s performance.


Managerial performance is critical to organisational success. While the role of the manager in corporate life is often already perceived as stressful, additional stress arising from the constant use of mobile technology inevitably adds to that burden. Increasingly managers can now be reached anywhere and anytime and often feel obliged to be constantly connected. For many managers situations of near constant distraction are becoming the norm. In addition, managers often experience information overload as they try to use mobile technology to multitask while being exposed to constant task disruptions from multiple sources. The mobile technology may feel almost malicious, creating insecurities about their capabilities and fear of losing their jobs to professionals with a better understanding of the new mobile technology. All these factors add to the perceived stress and thus divert managerial focus and energy away from performance, which in turn reduces quality, innovation, and overall productivity.


One possible outcome of this research is to provide organisational guidance about appropriate interventions that could reduce the detrimental effects and costs of stressed managers to organizations. We are currently collecting data within organisations where managers are using mobile technology to perform their tasks. We are also offering anyone considering attending the Henley Forum conference an opportunity to participate in this project. A preliminary analysis of the survey results will be shared at the conference. Anyone who attends the conference will also be sent a copy of the full findings and guidance once the project has been completed later in 2017.


The survey should take less than 10 minutes to complete the 34 questions.  Please follow this link http://henley.eu.qualtrics.com/jfe2/form/SV_cRPRXhdG9U5KqoJ

For further information about the project, benefits to you and survey procedure and confidentiality, please take a look at the attached information sheet.

Your confidentiality will be safeguarded throughout. All responses will be anonymous and held securely then destroyed once the analysis is complete. By continuing with the survey you agree to have had access to an Information above describing the technostress research project. You understand the purpose of the project and what is required to do in this survey. Any questions you might have had, have been answered to your satisfaction. Your participation is voluntary and you have the right to withdraw from this survey at any time. This research complies with the requirements of the University Research Ethics Committee.