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Greenlands Masterclass - Conversations in Uncertainty and Change NEW

8 June 2023
Event information
Date 8 June 2023
Time 9:30-16:30 (Timezone: Europe/London)
Price Exclusive to members of The Henley Partnership *Up to 2 Places*
Venue Henley Business School, Greenlands Campus
Event types:
Greenlands masterclass

How do I book?

This event is exclusive to members of The Henley Partnership.

To book please contact your HR or Learning and Development team at your organisation.

Unsure who to contact? Please do not hesitate to contact us at


In the UK , (pre-Covid) research* suggested that 1 in 6 workers experience depression, anxiety or problems relating to stress at any one time – there were 602,000 cases of work-related stress, depression or anxiety in 2018/19, and stress, depression or anxiety were responsible for 44% of all cases of work-related ill health and 54% of all working days lost due to health issues.

These figures suggest leaders were dealing with uncertainty and ambiguity prior to the pandemic, and the mixed feelings and emotions of returning to work after a period of isolation working remotely, have compounded issues further.

Leaders may feel ill equipped to address such emotions and, therefore, avoid the conversations rather than risk ‘getting it wrong’. These conversations require skills, confidence, courage and compassion to provide an appropriate response. How can we draw on learning from mental health first aid training and coaching to support people to feel seen and heard?

* McManus S, Bebbington P, Jenkins R, Brugha T - Health and Safety Executive. Work-related Stress, Depression or Anxiety Statistics in Great Britain 2019 [Internet]. 2019 [cited 2020 Jan 6]. Available from:

Learning outcomes

By the end of this session, you will:

  • understand when a conversation is suitable and when referral is more appropriate
  • have the initial conversation using your coaching skills
  • have confidence to engage in authentic conversations with compassion and courage, using a clear framework
  • have had conversations using the framework on real-life scenarios

Karen Foy

Karen Foy image

Karen Foy is a Lecturer in Coaching for Behavioural Change at Henley Business School. She has been a coach for 15 years and holds an MSc in Coaching Psychology from the University of East London and a degree in psychology from the University of Sheffield. Karen is a Professional Certified Coach (PCC) with the International Coaching Federation (ICF) and is a certified coach mentor. As a past UK ICF Board Director, she has led the professional development for UK coaches and supported local coaching groups around the country. She has worked with aspiring coaches from global organisations to support their development and learning towards becoming accredited coaches, providing training, mentoring and supervision.

As an executive coach, Karen provides coaching to support executive board teams and individuals from complex organisations, to navigate their way through a constantly changing environment. Her facilitative style steers her clients towards a more systemic view of the business to create and deliver a more strategic vision. She has extensive experience in the NHS, providing board level and leadership coaching to managers and clinicians. Karen has designed and delivered bespoke change programmes to improve performance and uses a range of diagnostic tools to help individuals, teams and organisations to develop. She weaves creativity into her knowledge of psychology and change management to deliver innovative solutions for individual and organisational issues.

Susanne Hayes-Jones

Susanne Hayes Jones image

Suzanne has over 20 years’ experience as a coach, coach mentor and facilitator and over 10 years’ experience as a coach supervisor working with organisations in both the public and private sectors. She has a background in hospitality and was previously Head of Learning and Development for a FTSE 100 hospitality company. It was during this time that she was tasked with changing the culture of the organisation towards a ‘coaching culture’ and soon became immersed in all things coaching. Her own development as a coach began shortly after, going on to develop as a coach mentor and coach supervisor.

She is a mentor for coaches who are working towards ICF accreditation and supports the growth of internal coaches through individual and group coach supervision. More recently, her work has involved designing ‘Leader as Coach’ programmes to support organisational culture change and mindset shifts in leaders. As a qualified coach she uses Transactional Analysis, natural language processing (NLP), Gestalt and personality measures to assist her clients in understanding themselves and others better.

Suzanne holds an ICF MCC accreditation, an MSc in Coaching and Development, a diploma in coaching supervision and is a trained team coach.

*Up to 2 places per member organisation. 'Up to' indicates the maximum number per member organisation, it is not an allocation of places. All places are subject to availability at the time of booking.

* If due to COVID-19 restrictions we are unable to deliver face-to-face, events will be hosted online or rescheduled.

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The Henley Partnership

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