IRC Research Seminar, presented by Dr Daniel Gozman: "FinTech ecosystem practices shaping financial inclusion: The case of mobile money in Ghana"

Abstract

Financial technology (FinTech) is widely recognised as important in addressing financial inclusion. However, limited research theorises how new entrants and incumbents work together in FinTech ecosystems to shape financial inclusion. We undertake a theory-generating case study with multilevel interacting organisations in Ghana, where, like many other African countries, the growth in FinTech has led to new opportunities for financial inclusion. We conceptualise three practices, as building blocks at the ecosystem level, through which incumbents and new entrants shape financial inclusion: (1) innovative and collaborative practices, (2) protectionist and equitable practices, and (3) legitimising and sustaining practices. We articulate a theoretical model that explains how the practices shape financial inclusion and propose three theoretical propositions of how financial inclusion in developing countries is being scaled and shaped in terms of actors, relationships, and practices.

Short Bio on Presenter: Daniel (Danny) Gozman is the Director of Engaged Research and Associate Professor at the University of Sydney Business School (AUS) and an Honorary Fellow at Henley Business School at the University of Reading (UK). Danny received his PhD from the London School of Economics. He is a member of the LSE’s Outsourcing Unit and a Research Fellow at UCL’s Centre for Blockchain Technologies. Danny is a Freeman at the Worshipful Company of Information Technologists (Livery Company of the City of London). Currently, his work focuses on the intersection between policy, emergent technology (AI, Blockchain/DLT, Cloud etc.) and innovation.