Henley’s partnership with ActiveOps rated ‘outstanding’

A Knowledge Transfer Partnership (KTP) between Henley Business School’s Informatics Research Centre and software company ActiveOps and has been rated ‘Outstanding’ by Innovate UK.

KTPs are partially government-funded programmes that encourage partnerships between UK businesses and universities to stimulate growth and strengthen the competitiveness, wealth creation and economic performance of the UK. Providing businesses with crucial access to research, it is then applied in a commercial environment.

Professor Keiichi Nakata, Dr Mona Ashok and Dr Markos Kyritsis from Henley worked with ActiveOps on the 30-month project. They investigated the use of advanced Data Analytics and Artificial Intelligence to solve critical problems in the field of service operations management and to create a self-sustaining Operational Research & Development capability.

The objective of the project was to combine data analytics and AI techniques with academic theory in operations management to:

• Solve problems in service operations management
• Create commercial value
• Offer insights to ActiveOps customers
• Set industry benchmarks
• Create new product features in ActiveOps’ technology products

Lead Academic, Professor Keiichi Nakata, said:

“We are pleased about this outcome that recognises the success of this project achieved through our fruitful collaboration. This result also gives a strong boost to our second KTP with ActiveOps that we are starting.”

Stuart Pugh, Chief Product Officer at ActiveOps, said:

“We’re so pleased to see our continuing work with Henley Business School going from strength to strength. Not only does it showcase success within the parameters of the project, but it allows us to look positively towards work we are undertaking with partners and customers alike.”

Academic Supervisor, Dr Mona Ashok, said:

“The KTP project was successful due to collaboration and commitment from all parties. The project delivered significant benefits to ActiveOps by embedding AI-ML-data analytics capabilities in ActiveOps. Within financial modelling, ActiveOps attributed a quarter of the impact of the product roadmap to KTP, and the KTP-enabled product roadmap is helping ActiveOps to retain customers, win new customers and expand within existing customer base. The project is expected to continue to deliver significant positive returns.”

Could your business benefit from a Knowledge Transfer Partnership? To find out more about working with the University and accessing our research, visit the Knowledge Transfer Centre (KTC). The KTC provides tailored support to enable partners to develop collaborations, secure funding, and increase competitiveness.