How leaders use coaching skills to create lasting change

This is a precis of an article by Dr Rebecca Jones, Associate Professor in Coaching and Behavioural Change

How can we support our team members to achieve lasting behaviour change and improve their performance?

The transfer of learning from training is often cited to be woefully low. So, if training cannot achieve lasting behaviour change, what is a viable alternative? We propose that when leaders use coaching skills on a daily basis with their team members, they hold purposeful conversations resulting in greater collaboration, increased awareness and responsibility, higher performance and, ultimately, sustained behaviour change.