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Consumer responses to service failure in intercultural service encourters

Authors	Dr Ruby Zhang

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Blackboard Learn
RISIS web portal
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Online shop

Alumni
Login to Henley Live
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Jobs@Reading
Buzz - the staff intranet

Henley Nordic
Germany
Malta
South Africa
University of Reading Malaysia campus

How to find us
Preference centre
Undergraduate
Masters courses
Doctoral opportunities
Executive MBA Programmes
Corporate Development
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