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Dr Mona Ashok

Associate Professor of Digital Transformation

Mona Ashok003 75efq6s8e

Location

G27, Henley Business School, Whiteknights

Mona Ashok’s experience in Higher Education ranges from teaching undergraduate and masters level modules, marking assignments and examination papers, and supervising masters and doctoral programme members.

Mona has extensive industry experience, having worked for global IT and BPO organisations, an Accounting firm, and a Business School, covering a wide spectrum of customers. Her professional and academic projects cover topics such as: process improvement, programme management, research methodology, accounting, financial, functional, managerial and consulting. Mona has lived and worked in India, UK and the USA. She holds Certified Software Quality Assurance (2002), is a certified Six Sigma Black Belt (2002), and is trained in Change Acceleration Process (CAP) methods. Mona Ashok is a member of the Institute of Chartered Accountants of India.

Reference: Madan, R. and Ashok, M. (2024) Making sense of AI benefits: a mixed-method study in Canadian public administration. Information Systems Frontiers. ISSN 1572-9419 doi: https://doi.org/10.1007/s10796-024-10475-0
Henley faculty authors:
Dr Mona Ashok
Reference: Bürgi, M., Ashok, M. and Clutterbuck, D. (2023) Ethics and the digital environment in coaching. In: Smith, W. A., Passmore, J. , Turner, E., Lai, Y.-L. and Clutterbuck, D. (eds.) The Ethical Coaches’ Handbook: A Guide to Developing Ethical Maturity in Practice. Routledge, London, pp. 369-381. ISBN 9781032230603 doi: https://doi.org/10.4324/9781003277729-23
Henley faculty authors:
Dr Mona Ashok
Reference: Ashok, M. (2023) How have recent global events accentuated the need for transformation in the Global Supply Chain? In: Azhgaliyeva, D., Beirne, J., Rahut, D. B. and Yao, Y. (eds.) Fostering Resilient Global Supply Chains Amid Risk And Uncertainty. Asian Development Bank Institute, Tokyo, pp. 265-307. ISBN 9784899742913 doi: https://doi.org/10.56506/ATQY8548
Henley faculty authors:
Dr Mona Ashok
Reference: Madan, R. and Ashok, M. (2023) AI adoption and diffusion in public administration: a systematic literature review and future research agenda. Government Information Quarterly, 40 (1). 101774. ISSN 1872-9517 doi: https://doi.org/10.1016/j.giq.2022.101774
Henley faculty authors:
Dr Mona Ashok
Reference: Yin, K., Niu, J., Dong, N., Zhang, K. and Ashok, M. (2023) A meta‑analysis of horizontal leadership and knowledge sharing. Current Psychology. ISSN 1936-4733 doi: https://doi.org/10.1007/s12144-023-05503-2
Henley faculty authors:
Dr Mona Ashok
Reference: Madan, R. and Ashok, M. (2022) A Public Values Perspective on the Application of Artificial Intelligence in Government Practices: A Synthesis of Case Studies. In: Saura, J. R. and Debasa, F. (eds.) Handbook of Research on Artificial Intelligence in Government Practices and Processes. IGI Global Publishing, Hershey, pp. 162-189, 410 pages. ISBN 9781799896111 doi: https://doi.org/10.4018/978-1-7998-9609-8
Henley faculty authors:
Dr Mona Ashok
Reference: Ashok, M. , Madan, R., Joha, A. and Sivarajah, U. (2022) Ethical framework for artificial intelligence and digital technologies. International Journal of Information Management, 62. 102433. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2021.102433
Henley faculty authors:
Dr Mona Ashok
Reference: Ashok, M. , Al Badi Al Dhaheri, M. S. M., Madan, R. and Dzandu, M. D. (2021) How to counter organisational inertia to enable knowledge management practices adoption in public sector organisations. Journal of Knowledge Management, 25 (9). pp. 2245-2273. ISSN 1367-3270 doi: https://doi.org/10.1108/JKM-09-2020-0700
Henley faculty authors:
Dr Mona Ashok
Reference: Pathak, B., Ashok, M. and Tan, Y. L. (2021) Value co-creation in the B2B context: a conceptual framework and its implications. The Service Industries Journal, 42 (3-4). ISSN 1743-9507 doi: https://doi.org/10.1080/02642069.2021.1989414
Henley faculty authors:
Dr Mona Ashok - Dr Yin Leng Tan
Reference: Pathak, B., Ashok, M. and Tan, Y. L. (2020) Value co-destruction: exploring the role of actors' opportunism in the B2B context. International Journal of Information Management, 52. 102093. ISSN 0268-4012 doi: https://doi.org/10.1016/j.ijinfomgt.2020.102093
Henley faculty authors:
Dr Mona Ashok - Dr Yin Leng Tan
Reference: Ashok, M. (2018) Role of digitisation in enabling co-creation of value in KIBS firms. In: Liu, K. , Nakata, K. , Li, W. (V.) and Baranauskas, C. (eds.) Digitalisation, Innovation, and Transformation. Springer, pp. 145-154. ISBN 9783319945415 doi: https://doi.org/10.1007/978-3-319-94541-5_15
Henley faculty authors:
Dr Mona Ashok
Reference: Ashok, M. , Day, M. and Narula, R. (2018) Buyer (dis)satisfaction and process innovation: the case of information technology services provision. Industrial Marketing Management, 68. pp. 132-144. ISSN 0019-8501 doi: https://doi.org/10.1016/j.indmarman.2017.10.004
Henley faculty authors:
Dr Mona Ashok - Professor Marc Day - Professor Rajneesh Narula
Reference: Ashok, M. , Narula, R. and Martínez-Noya, A. (2016) How do collaboration and investments in knowledge management affect process innovation in services? Journal of Knowledge Management, 20 (5). pp. 1004-1024. ISSN 1367-3270 doi: https://doi.org/10.1108/JKM-11-2015-0429
Henley faculty authors:
Dr Mona Ashok - Professor Rajneesh Narula

Managing processes and systems

This module focuses on the key principles that underpin the delivery of goods and services by organisations. It takes a systems and processes approach integrating elements of operations management, information...

Module code: MNM1MPS

Additional Information

Mona is a member of Henley’s Diversity and Inclusion Committee as a representative of academic staff.

Research Supervision

Mona is currently supervising the following doctoral students:

Mohammad Habib ‘The Impact of the Government Excellence Model (GEM) on the public sector institutions in improving competitiveness’

Mouza Al Badi ‘The impact of organisational inertia on public sector knowledge practices adoption: Case of UAE’

Mona is currently supervising the following postgraduate Management Research Challenge/Management Challenge projects:

‘The Potential Impact of Big Data in Kenyan Agriculture’

‘Can the Internet of Things (IoT), big data, analytics and cloud drive efficiencies in business’

‘Re-engineering of information technology (IT) processes and systems through Robotics Process Automation (RPA) and the resultant impact on the “human” workforce of SBG’

‘Examination of the human resource factors in supply chain management that impact the business performance at Neopak’

‘The impact of digitalization on YIT’s housing service processes and IT’