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Professor Susan Rose

Visiting Tutor

Professor of Consumer behaviour

Susan Rose DSC 6024

Specialisms

  • Strategic Marketing, 
  • Consumer Behaviour, 
  • Online Customer Experience, 
  • Business Coaching, 
  • Management Research

Location

Greenlands Campus

Susan is a coach, educator, facilitator and researcher with over 20 years’ combined experience in industry and the higher education sector.

Susan is a coach, educator, facilitator, and researcher with over 20 years’ combined experience in industry and the higher education sector. Susan has held senior leadership positions whilst working at Henley Business School in both the UK and overseas where she gained extensive experience of leadership and in particular leading multi-cultural teams. She is a qualified and ICF accredited coach who founded her own coaching practice in 2019. As a coach she focuses on leadership and personal development in the workplace and is particularly passionate about supporting women. Susan holds a BSc in Psychology and DBA in consumer behaviour. She continues to research and publish and is a strong advocate for change in gender equality and female empowerment in the workplace.

Reference: George, A. J. T. and Rose, S. (2025) What makes a ‘good’ coach? How stakeholder groups understand the virtues of a coach. International Journal of Evidence Based Coaching and Mentoring, 23 (1). pp. 6-23. ISSN 1741-8305 doi: 10.24384/3sd6-7179
Henley faculty authors:
Professor Susan Rose
Reference: George, A. J. T. and Rose, S. (2024) The ultimate end: an exploration of the perspective of two stakeholder groups on the moral purpose of coaching. International Journal of Evidence Based Coaching and Mentoring, 22 (2). pp. 192-206. ISSN 1741-8305 doi: 10.24384/rk6x-7k35
Henley faculty authors:
Professor Susan Rose
Reference: George, A. J. T. and Rose, S. (2024) Been around the block: Is the prior experience of coaches in the workplace helpful? Coaching: An International Journal of Theory, Research and Practice. ISSN 1752-1890 doi: https://doi.org/10.1080/17521882.2024.2413003
Henley faculty authors:
Professor Susan Rose
Reference: George, A. J.T. and Rose, S. (2023) Ethical decision-making: virtues for senior leadership in higher education. Management in Education. ISSN 0892-0206 doi: https://doi.org/10.1177/08920206231172027
Henley faculty authors:
Professor Susan Rose
Reference: Patterson, N. and Rose, S. (2023) Senior female leadership: an exploration of midlife experiences and the relevance of developmental coaching. Philosophy of Coaching: An International Journal, 8 (2). pp. 17-30.
Henley faculty authors:
Professor Susan Rose
Reference: Wilkinson, F. and Rose, S. (2022) An exploration of the relationship between self-confidence and female leadership: the role of workplace coaching in supporting gender equality. Philosophy of Coaching, 7 (1). pp. 50-64. doi: 10.22316/poc/07.1.04
Henley faculty authors:
Professor Susan Rose
Reference: Rose, S. , (2021) The Future of Work in the Customer Experience Environment. Report. Henley Centre for Customer Management, UK. pp15.
Henley faculty authors:
Professor Susan Rose
Reference: Couch, S. and Rose, S. (2020) Coaching culturally different members of international business teams - the role of cultural intelligence. International Coaching Psychology Review, 15 (1). pp. 59-80. ISSN 1750-2764
Henley faculty authors:
Professor Susan Rose
Reference: Rose, S. , (2020) Industrial revolution 4.0: the changing technology landscape and its effect upon customer service employees. Report. Henley Centre for Customer Management, UK. pp28.
Henley faculty authors:
Professor Susan Rose
Reference: Butt, M. M., Rose, S. , Wilkins, S. and ul-Haq, J. (2017) MNCs and religious influences in global markets: drivers of consumer-based halal brand equity. International Marketing Review, 34 (6). pp. 885-908. ISSN 0265-1335 doi: 10.1108/IMR-12-2015-0277
Henley faculty authors:
Professor Susan Rose
Reference: Tang, Y. and Rose, S. (2014) Developing international business managers through international study visits to China. Journal of Teaching in International Business, 25 (2). pp. 119-133. ISSN 0897-5930 doi: 10.1080/08975930.2014.897917
Henley faculty authors:
Professor Susan Rose
Reference: Rose, S. and Dhandayudham, A. (2014) Towards an understanding of internet-based problem shopping behaviour: the concept of online shopping addiction and its proposed predictors. Journal of Behavioral Addictions, 3 (2). pp. 83-89. ISSN 2062-5871 doi: 10.1556/JBA.3.2014.003
Henley faculty authors:
Professor Susan Rose
Reference: Portlock, A. and Rose, S. (2009) Effects of ambush marketing: UK consumer brand recall and attitudes to official sponsors and non-sponsors associated with the FIFA World Cup 2006. International Journal of Sports Marketing & Sponsorship, 10 (4). pp. 271-286. ISSN 1464-6668
Henley faculty authors:
Professor Susan Rose
Reference: Rose, S. and Samouel, P. (2009) Internal psychological versus external market-driven determinants of the amount of consumer information search amongst online shoppers. Journal of Marketing Management, 25 (1-2). pp. 171-190. ISSN 1472-1376 doi: https://doi.org/10.1362/026725709X410089
Henley faculty authors:
Professor Susan Rose
Reference: Rose, S. and Samouel, P. (2010) A relationship-based view of the internet: the development of an internet personality scale as a mechanism for consumers to express feelings towards the internet. In: 18th International Colloquium in Relationship Marketing, 27-30 Sept 2010, Henley Business School, UK.
Henley faculty authors:
Professor Susan Rose
Reference: Rose, S. (2008) Marketing in the digital age: what does it mean today in practice? In: Institute of Fundraisers Convention: HMC Senior Management Track, July. (Unpublished)
Henley faculty authors:
Professor Susan Rose

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