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News & Events

Recent news and upcoming events from the HCCM and our collaborators


Important Dates for your Diary

Corporate Membership Programme 2019-20 - upcoming events

Date Event Details
22.10.20 HCCM Annual Conference Session
We're very excited to announce that we'll be hosting an extra special session for you this year - an online mini-conference with special guest speaker Ben Page, Chief Executive of Ipsos MORI, who will be talking about customer experience during COVID-19, expected trends post-COVID, and looking ahead to 2021.

This event is open to all and is free to attend - to register for our mini-conference session, please contact Daniel Wallace (

01.12.20 HCCM Workshop 6 - Looking Forward to 2021
In our last workshop of the 2019-20 programme we'll look forward to 2021 and examine the future trends, key issues and main disruptors effecting the world of customer experience in the near future, exploring the opportunities and difficulties posed by each challenge.

Members can find out more on our HCCM members' website - click here to log in.